Customer Service
How to Order
There are two ways to order on our website...
Online Ordering: Browse our selection and order directly from the product pages. You can add items to your cart with the click of a button and review your shopping cart before checkout.
Catalog Express Shop: With our Catalog Express Shop you can order any product from any Professional Equipment Catalog by simply entering the item numbers of the products you wish to buy.
Every order you place at Professional Equipment.com is protected with 128-bit encrypted Secured Socket Layer (SSL) technology. This ensures that your personal information is kept private and secure.
...You can also place your order by phone, fax and mail!
By phone: You can place your order by phone Monday - Friday 6:00 am - 9:00 pm CST; Saturday 7:00 am - 5:00 pm CST by calling our toll-free number: 1-800-334-9291 (U.S or Canada). For international orders, dial: (International Access Code) + 1-608-743-8002.
By fax: Order by fax any time, using our toll-free number: 1-888-776-3187 (U.S. and Canada). For international orders, dial: (International Access Code) + 1-608-743-8039.
By mail:
Professional Equipment
PO Box 5197
Janesville, WI 53547-5197
USA
Click here to download a printable fax/mail order form
(payment must be sent with your order)
Shipping Policy
We offer the following shipping methods for the U.S. and Canada (please contact us for International delivery). Orders received after 1 pm CST will be processed the next business day. Please note that our regular business hours are Monday - Friday 6:00 am - 9:00 pm CST. Orders placed on Friday after 1 pm CST will not be processed until Monday
Standard: 3 - 7 business days, USPS or UPS Ground
Second Day Air: 2 business days
Next Day Air: 1 business day
| Continental US Shipping Charges | |||
|---|---|---|---|
| Orders Totaling: | Standard | Second Day Air | Next Day Air |
| Under $50.00 | $8.35 | $25.35 | $40.35 |
| $50.00 to $99.99 | $9.45 | $26.45 | $41.45 |
| $100.00 to $174.99 | $11.50 | $28.50 | $43.50 |
| $175.00 to $299.99 | $13.60 | $30.60 | $45.60 |
| $300.00 to $599.99 | $17.80 | $34.80 | $49.80 |
| $600.00 to $899.99 | $28.88 | $45.88 | $60.88 |
| $900.00 to $1,299.99 | $46.20 | $63.20 | $78.20 |
| $1,300.00 to $1,699.99 | $65.10 | $82.10 | $97.10 |
| $1,700.00 to $2,099.99 | $77.70 | $94.70 | $109.70 |
| $2,100.00 to $2,499.99 | $98.70 | $115.70 | $130.70 |
| $2,500.00 and over | $120.75 | $137.75 | $152.75 |
| Hawaii, Alaska, Puerto Rico and the Virgin Islands Shipping Charges | |||
|---|---|---|---|
| Orders Totaling: | Standard | Second Day Air | Next Day Air |
| Under $50.00 | $33.35 | $45.35 | $55.35 |
| $50.00 to $99.99 | $34.45 | $46.45 | $56.45 |
| $100.00 to $174.99 | $36.50 | $48.50 | $58.50 |
| $175.00 to $299.99 | $38.60 | $50.60 | $60.60 |
| $300.00 to $599.99 | $42.80 | $54.80 | $64.80 |
| $600.00 to $899.99 | $53.88 | $65.88 | $75.88 |
| $900.00 to $1,299.99 | $71.20 | $83.20 | $93.20 |
| $1,300.00 to $1,699.99 | $90.10 | $102.10 | $112.10 |
| $1,700.00 to $2,099.99 | $102.70 | $114.70 | $124.70 |
| $2,100.00 to $2,499.99 | $123.70 | $135.70 | $145.70 |
| $2,500.00 and over | $145.75 | $157.75 | $167.75 |
| Canada Shipping Charges | |
|---|---|
| Orders Totaling: | Standard |
| Under $50.00 | $28.35 |
| $50.00 to $99.99 | $29.45 |
| $100.00 to $174.99 | $31.50 |
| $175.00 to $299.99 | $33.60 |
| $300.00 to $599.99 | $37.80 |
| $600.00 to $899.99 | $48.88 |
| $900.00 to $1,299.99 | $66.20 |
| $1,300.00 to $1,699.99 | $85.10 |
| $1,700.00 to $2,099.99 | $97.70 |
| $2,100.00 to $2,499.99 | $118.70 |
| $2,500.00 and over | $140.75 |
- We gladly ship to U.S. Military APO/FPO addresses; however, we do not ship to PO Boxes.
- All prices are in U.S. dollars.
- Shipping discounts do not apply to orders outside the continental U.S.
- Customer is responsible for duties, taxes, additional storage fees, and or import licenses as they apply.
Sales Tax
Professional Equipment is required to charge state and local tax on items sold to Purchasers in Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, West Virginia, and Wyoming for which sales tax exemption certification has not been provided. When ordering, please indicate clearly which items are tax exempt.
Return Policy
We're not satisfied unless you're satisfied!
If any product does not satisfy your needs, or if the product arrives damaged, it may be returned within 30 days of order receipt for a full product refund. Before sending your item back, you must call our Customer Service Group at 1-800-334-9291 for your Return Material Authorization (RMA) Number. Videotapes, DVDs, audiotapes, computer software (once opened), animal traps (once opened), forms, reports, custom orders and leased items are not returnable. Books are returnable within 7 days of receipt. Test chemicals, once opened are not returnable. Downloads are non-refundable. Returned merchandise must be in its original box, in new condition and include all instructions, and the invoice or packing slip.
Click here to download a printable return & exchange form.
Damaged in Shipment? Please save the item(s) and packaging, then notify us by phone at 1-800-334-9291. We'll arrange for the carrier to inspect and pickup the damaged item(s).
Questions? Please call our Returns Department at 1-800-334-9291 Monday through Friday 6:00 am to 9:00 pm CST or email us at info@professionalequipment.com
Forms of Payment
We accept Visa, MasterCard, American Express, Discover, and IMPAC (Smart Pay) cards (from U.S. providers only). For your convenience, we also accept electronic personal checks (U.S. banks only). Please note that checks are not accepted for downloadable items.
To pay by credit card: Simply enter your credit card information and billing address at checkout. Your card will not be billed until your order has shipped.
To pay by e-check: Paying by e-check is just as fast and easy as paying by credit card. Simply enter your bank's routing number (as printed on your check), your account number and the check number to authorize a one-time payment.
Two-Click Buying: Two-click buying is the fastest, easiest way to purchase items from Professional Equipment — simply add an item to your cart, and you'll be directed to the checkout page! To start using two-click buying, simply store your payment information by clicking the Edit Payment Information link in My Account and select the two-click buying checkbox. Your information will be encrypted and safely stored in your account. For your security Professional Equipment does not store your cvv number.
Repairs
The Professional Equipment Repairs Department will take care of all your service and calibration needs. Please contact our Repairs Department at 1-800-334-9291, Monday through Friday 7:00 am to 7:00pm CST or email us at info@professionalequipment.com
Downloads
Downloadable products are sold in an electronic format and will not be physically shipped. Instead, they are downloaded over the Internet from our servers to your local computer. You can purchase downloads and regular products in the same shopping cart. There are no shipping fees associated with downloadable products; however, if you purchase additional items that do not qualify for free ground shipping, you will incur shipping charges on those items only.
All downloads must be paid for with a credit card, and you must have an account with us in order to purchase downloadable products. If you have an account, you will be asked to log in before completing your purchase. If you do not have an account, we will ask you to enter a password before placing your order and an account will be created for you (the email address entered on the billing address form will be used as the username for your account).
Download products are not returnable and non-refundable under any circumstance.
If you have further questions about downloading products please contact Customer Service at 1-800-334-9291 Monday through Friday 6:00 am to 9:00 pm CST.
Contact Us
We're always looking for ways to better serve you...We want to hear from you!
By Phone: Feel free to call us at 1-800-334-9291 with any questions or comments. We're standing by from Monday - Friday 6:00 am - 9:00 pm CST and Saturday 7:00 am - 5:00 pm CST to give you the help you need (International & Local: 1-608-743-8002).
By Fax: Use our toll-free fax number, 1-888-776-3187, to fax orders or to contact Customer Service(International & Local: 1-608-743-8039).
By Mail:
Professional Equipment
PO Box 5197
Janesville, WI 53547-5197
By Email:
Complete our comment form
info@professionalequipment.com
Privacy Policy
Professional Equipment and its subsidiaries, divisions, affiliates, and brands (collectively "We") value our customers and are committed to protecting personal information about them and their companies. This notice ("Privacy Policy") describes what information we collect about you, how we use it, with whom we may share it, how we collect it, and what choices you have regarding it. This Privacy Policy is incorporated into and forms part of the Terms of Use www.professionalequipment.com of each Professional Equipment website, or any replacement site, the "Site" or "Sites"). Please review and become familiar with the terms and conditions of both this Privacy Policy and the Terms of Use. BY ACCESSING OR USING ANY Professional Equipment SITE YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND CONSENT TO THE PRIVACY PRACTICES, AND TO THE USES AND DISCLOSURES OF INFORMATION ABOUT YOU AND YOUR COMPANY, THAT ARE DESCRIBED IN THIS PRIVACY POLICY AND YOU AGREE TO BE BOUND BY THEIR TERMS. Please review this Privacy Policy periodically, as we may update it from time to time, as further described below.
Information We Collect
Our web servers collect general data pertaining to each Site visitor, including the IP address, tracking codes, the domain name, the web page, the length of time spent and the pages accessed while visiting this Site. This information is collected to, among other things, aggregate information from online and offline sources, facilitate system administration, improve the content of the Site, customize and improve the user experience for Site visitors and customers, and improve customer service generally. We also collect personally identifiable and transactional information provided by companies and Site visitors that purchase products from that Site. This information includes contact information, shipping information, credit cardholder name, and card number/expiration date. We may also retain the content of the communications that are sent to our customer service representatives. This information helps us to respond to inquiries regarding this Site.
Use of Information Collected
We use the information that is collected from Site visitors and customers to, among other things, better serve customers, improve the content of this Site, and customize the shopping experience for Site visitors and customers. We may also use the information collected to notify Site visitors of changes to this Site, to notify Site visitors of new products, and for any other legitimate and lawful business purpose.
We may share your information as follows:
- Among our various subsidiaries, divisions, parent organizations, and brands;
- With third parties, such as suppliers, financial institutions, and others who perform services on our behalf;
- With any successor to Professional Equipment's interest;
- With third parties whose products or services might be of interest to you or for joint promotional purposes; and,
- In response to subpoenas, investigative requests (with or without subpoena) and other legal process, to exercise Our legal rights and defend against legal claims.
Security Policy
Website Security
Site security is a priority. We periodically review and update the security methods implemented intended to protect information transmitted via this Site, including measures intended to secure and protect all personally identifiable information from loss, misuse, and alteration.
Our Site uses industry-standard encryption technology to provide for the security of your credit card numbers. The secure areas of Our Site use certificates provided by Verisign, which gives assurance that the Site is authentic and that all transactions are secured by Secure Socket Layer (SSL) encryption.
However, We cannot guarantee that any electronic commerce is totally secure. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of electronically stored sensitive personal data via email or by conspicuous posting on the Site as soon as possible to the extent consistent with (a) the legitimate needs of law enforcement, and (b) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
Account Security
We are dedicated to ensuring that your account remains secure. Learn more about the various ways to protect your account:
-
Keep Your User ID and Password Secure
We ask for your password when you log-in to Our site. We will never ask for your password in any unsolicited communication. To enhance your online safety, follow these recommendations to keep your personal information private:- Don't reveal your password to anyone
- Change your password periodically
-
Protect Your Account from Online Fraud
The Internet is not immune to fraud. Criminals will use spoof e-mails, phony web sites, and other deceptive practices to try to obtain your personal information; this is known as phishing.
Spoof emails are phony emails that appear to have originated from a legitimate company. These phony emails ask you to go to a spoof web site and provide your personal account information. To bait you, often these deceptive emails may allude to an urgent matter concerning your account. In many cases, there is no easy way to determine that you are on a phony web site because the URL may contain the name of the company it is spoofing.
Security Tips:
- Delete suspicious emails without opening them. If you do open a suspicious email, never click on a link or open an attachment contained in the suspicious email.
- Do not provide your sensitive information by email or phone.
- When entering private information, confirm your security by looking for a closed lock at the bottom of the Web page. Click on the lock icon to verify that the security certificate has been issued to Our Site.
If you believe that there is a problem with your account, please contact customer service. To report a suspicious email that uses Our name, immediately forward it to info@professionalequipment.com or call Customer Service at 1-800-334-9291 from Monday - Friday 6:00 am - 9:00 pm CST and Saturday 7:00 am - 5:00 pm CST.
Cookies and Other Technologies
A cookie is a small file stored on your computer by a web site to give you a unique ID. We use Cookies and other technologies to track new visitors to this Site and recognize past customers so that We may present more personalized content. Cookies used by this Site do not contain any personally identifiable information. We cannot identify a customer unless that information is provided voluntarily. NOTE: If you configure your computer to block cookies, you may not be able to access certain Site functionality.
We also contract with third party services ("Third Party Services") to collect information regarding Site visitors and their use of this Site. The Third Party Services use Cookies and other technologies on Our behalf to collect such information. We use this information to provide Site and service enhancements for customers and Site visitors and to optimize your shopping experience. The Third Party Services are contractually prohibited from using information obtained in the course of providing these services to Us in any manner other than solely for Our business purposes. Nevertheless, We respect your right to choose whether to be included in the services the Third Party Service provides to Us. If you would like to opt-out of these services completely, please click here info@professionalequipment.com.
Unsubscribing from E-Mail Marketing and Sharing Your Information for Marketing Purposes
- Each Site visitor can unsubscribe from receiving e-mail containing promotional offers from Us simply by using the unsubscribe instructions located at the bottom of every email promotion or by sending a request with "unsubscribe" in the subject line to info@professionalequipment.com.
- Site visitors can also request that their personal information not be shared with third parties solely for marketing purposes by sending their request with "do not share" in the subject line to info@professionalequipment.com. Because mailing lists are prepared in advance of each promotion, you may receive a couple of promotions before the change is effective.
Links
This Site contains links to other sites that are not owned, maintained, operated, or endorsed by or for Grainger and not subject to the same Privacy and other Policies. We are not responsible for the content of those sites or the use of any information collected from you by those sites. The inclusion of any link to such sites does not imply any recommendation or sponsorship of such sites and We disclaim any liability for links: (i) from another website to this Site, and (ii) to another website from this Site. You should read the other site's privacy policies to understand how personal information collected about you is used and protected.
Policy Updates
From time to time we may change our privacy policies because of changes in the relevant and applicable legal or regulatory requirements, changes in our business or business practices, or in our attempts to better serve our customers. Notice of any material changes in the manner in which We handle personally identifiable information under this policy will be provided on the Site with an updated revision date. Please check the Site periodically for updates. Policy updates shall be effective the date the change is posted on the Site. By continuing to use the Site after We post any changes, you agree to the terms of the updated policy.
Questions
If users have any questions or suggestions regarding our privacy policy, please contact Us by sending an email to info@professionalequipment.com.
